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PT1110: Introduction to PharmacyPT1120: Pharmacy Operations & AdministrationPT1130: Pharmacy Law & EthicsPT1210: Infection Control & SafetyPT1310: Pharmacy CalculationsPT1320: Pharmacy MeasurementsPT1330: CompoundingPT1410: PharmacologyPT1420: PharmacodynamicsPT1430: Pharmacokinetics
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Pharmacy Technician  

Resources for becoming a Pharmacy Technician.
Last Updated: Apr 19, 2017 URL: Print Guide RSS Updates

PT1120: Pharmacy Operations & Administration Print Page

Required Textbooks

Cover Art
The Pharmacy Technician - Mike Johnston
ISBN: 9780132897594

Cover Art
Lab Manual and Workbook for the Pharmacy Technician - Mike Johnston; Michelle Goeking; Michael Hayter
ISBN: 9780132898096

Cover Art
Pearson Health Professional's Drug Guide 2013-2014 - Margaret T. Shannon; Billie A. Wilson; Kelly Shields
ISBN: 9780133355499

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Medical Terminology for Health Professions - Ann Ehrlich; Carol L. Schroeder
ISBN: 9781111543273


Pharmacy Operations & Administration

This course introduces students to administrative components in the health-system pharmacy and includes the conceptual knowlege necessary to be a part of a successfully managed and operated pharmacy practice or facility. The fundamentals of record keeping, including customer service, patient confidentiality laws and policies, purchasing systems, pricing, and merchandising are presented. Accounting formulas and procedures, calculations, and insurance and other billing approaches and procedures are examined. The fundamentals of reading, processing, and filling prescriptions and medication orders, as well as dosing sytems will be emphasized. Telepharmacy and other pharmacy technology approaches are presented.

Topics include:

  • Customer service
  • Record keeping
  • Patient confidentiality (HIPPA)
  • Drug distribution systems
  • Medication orders
    • Components
    • Types
    • Receiving and processing
    • Dispensing
  • Prescriptions
  • Dosing systems
  • Technology in the pharmacy
  • Telepharmacy
  • Purchasing systems
  • Inventory management
  • Pricing
  • Merchandising
  • Insurance billing
  • Accounting approaches and processes

Course Learning Objectives

Upon successful completion of the course, the student should be able to:

  1. Identify the components of medication orders and prescriptions, and compare the different closing systems.
  2. Discuss the role of computers, robotics, automation and other technology in the pharmacy practice, and describe telepharmacy.
  3. Describe the various purchasing systems used in pharmacies and identify the process of inventory management, including prescription formularies.
  4. Define and perform the steps necessary to collect prescription data and to submit the order for insurance.
  5. Describe and explain the integration and importance of customer service, accurate record keeping, and patient confidentiality.
  6. Explain the accounting formulas and approaches, pricing measures, and merchandising procedures most often used in the pharmacy setting.