Pharmacy Operations & Administration
This course introduces students to administrative components in the health-system pharmacy and includes the conceptual knowlege necessary to be a part of a successfully managed and operated pharmacy practice or facility. The fundamentals of record keeping, including customer service, patient confidentiality laws and policies, purchasing systems, pricing, and merchandising are presented. Accounting formulas and procedures, calculations, and insurance and other billing approaches and procedures are examined. The fundamentals of reading, processing, and filling prescriptions and medication orders, as well as dosing sytems will be emphasized. Telepharmacy and other pharmacy technology approaches are presented.
- Customer service
- Record keeping
- Patient confidentiality (HIPPA)
- Drug distribution systems
- Medication orders
- Receiving and processing
- Dosing systems
- Technology in the pharmacy
- Purchasing systems
- Inventory management
- Insurance billing
- Accounting approaches and processes
Course Learning Objectives
Upon successful completion of the course, the student should be able to:
- Identify the components of medication orders and prescriptions, and compare the different closing systems.
- Discuss the role of computers, robotics, automation and other technology in the pharmacy practice, and describe telepharmacy.
- Describe the various purchasing systems used in pharmacies and identify the process of inventory management, including prescription formularies.
- Define and perform the steps necessary to collect prescription data and to submit the order for insurance.
- Describe and explain the integration and importance of customer service, accurate record keeping, and patient confidentiality.
- Explain the accounting formulas and approaches, pricing measures, and merchandising procedures most often used in the pharmacy setting.